Process Improvement Lead Analyst Vice President

Citi Handlowy

Irving, Texas, United States
Base: $103,200.00 - $154,800.00; bonus/equity: dis...
Not specified
Dispute modernization initiatives
Ai/ml and rpa implementation
Business process management solutions
Citi Handlowy is seeking a Process Improvement Lead Analyst Vice President to spearhead the design and implementation of dispute modernization initiatives utilizing emerging technologies such as AI/ML and RPA. The role requires extensive collaboration across various teams to ensure alignment with operational and regulatory objectives while driving continuous improvement

Job Summary

  • The Process Improvement Lead Analyst is responsible for leading dispute modernization initiatives through emerging technologies to deliver measurable and sustainable outcomes.
  • This role partners closely with Operations, Technology, Risk, Compliance, and other stakeholders to ensure solutions align with operational, regulatory, and organizational objectives.
  • Citi offers competitive employee benefits including medical, dental & vision coverage, 401(k), life and disability insurance, wellness programs, and paid time off packages.

Matching Summary

Match Score: 85

Citi Handlowy is seeking a Process Improvement Lead Analyst Vice President to spearhead the design and implementation of dispute modernization initiatives utilizing emerging technologies such as AI/ML and RPA. The role requires extensive collaboration across various teams to ensure alignment with operational and regulatory objectives while driving continuous improvement.

Salary

Base: $103,200.00 - $154,800.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental & vision coverage, 401(k), life, accident, and disability insurance, wellness programs, paid time off

Skills & Requirements

Must-have

  • Dispute modernization initiatives
  • AI/ML and RPA implementation
  • Business Process Management solutions
  • Cross-functional stakeholder collaboration
  • Automation of manual processes
  • User Acceptance Testing and platform rollouts

Nice-to-have

  • Coaching and mentoring skills
  • Effective communication with senior leadership
  • Strong analytical and business modeling skills
  • Knowledge of Reg E, Reg Z, UDAAP, Network Rules
  • Experience with PEGA platform

Key Requirements

  • 6-10 years of experience
  • Experience leading large-scale business modernization or automation initiatives
  • Strong understanding of dispute, claims, or financial operations
  • Knowledge of regulatory requirements
  • Proven ability to influence across business and technology without direct authority
  • Demonstrated problem-solving and decision-making skills

Work Rights

Not specified

Tailored Resume

Cover Letter