Scaled Customer Success Manager

Brex

Seattle, Washington, United States
Base: $99,440 - $124,300 ote; bonus/equity: commis...
On-site
3+ years customer-facing experience
Saas or fintech background required
High volume customer engagement
Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets

Job Summary

  • Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets.
  • The role involves developing strategies to retain and grow customers while leveraging technology to support them at scale.
  • Candidates will work with a combination of low-touch and high-touch customers using repeatable playbooks to drive business value.

Matching Summary

Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets.

Salary

Base: $99,440 - $124,300 OTE; Bonus/Equity: Commission included in OTE; Benefits: Equity and other forms may be provided

Skills & Requirements

Must-have

  • 3+ years customer-facing experience
  • SaaS or Fintech background required
  • High volume customer engagement
  • Data-driven retention strategies
  • Marketing automation platform usage

Nice-to-have

  • Building customer programs from scratch
  • Leading large-scale webinars and workshops
  • Strategic AI application for data sets
  • Creative self-starter mindset
  • Experience with email outreach campaigns

Key Requirements

  • At least 3 years experience in customer-facing roles
  • Experience working at a SaaS or Fintech organization
  • Proven track record of relationship and business building

Work Rights

Not specified

Tailored Resume

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