Guest Services Rep

publicsafety.vanderbilt.edu

Nashville, Tennessee, United States
Customer service communication skills
Protection of patient privacy and confidentiality
Corporate hospitality and professionalism
Vanderbilt University Medical Center is committed to advancing health and wellness through preeminent programs in patient care, education, and research

Job Summary

  • Vanderbilt University Medical Center is committed to advancing health and wellness through preeminent programs in patient care, education, and research.
  • The Guest Services Representative serves as a resource for families, visitors, and staff by determining guest needs and providing outstanding service.
  • Employees are valued for their expertise and encouraged to participate in process improvement initiatives and shared decision making.

Matching Summary

Vanderbilt University Medical Center is committed to advancing health and wellness through preeminent programs in patient care, education, and research.

Skills & Requirements

Must-have

  • Customer service communication skills
  • Protection of patient privacy and confidentiality
  • Corporate hospitality and professionalism
  • Process improvement participation
  • Mobile service recovery
  • Walking and standing for extended periods

Nice-to-have

  • Empathy and solution-based thinking
  • Team collaboration and shared decision making
  • Adaptability to change
  • Use of technology in service delivery
  • Relationship building across areas

Key Requirements

  • High School Diploma or GED
  • 3 years relevant work experience
  • Knowledge of patient confidentiality practices

Work Rights

Not specified

Tailored Resume

Cover Letter