Consumer Engagement Helpline Specialist

Diversey

Strong communication skills
Product knowledge of pool care
Experience with salesforce tracking systems
The Helpline Specialist serves as a key point of contact for consumers ensuring high standard service delivery

Job Summary

  • The Helpline Specialist serves as a key point of contact for consumers ensuring high standard service delivery.
  • Responsibilities include logging interactions, diagnosing product issues, and offering step-by-step solutions for HTH and Kreepy Krauly products.
  • The role requires maintaining up-to-date product knowledge while adhering to company service standards and procedures.

Matching Summary

The Helpline Specialist serves as a key point of contact for consumers ensuring high standard service delivery.

Skills & Requirements

Must-have

  • Strong communication skills
  • Product knowledge of pool care
  • Experience with Salesforce tracking systems
  • Ability to troubleshoot technical issues
  • Efficient case management capabilities

Nice-to-have

  • Brand loyalty focus
  • Trend identification in feedback
  • Training internal teams experience
  • Positive consumer experience mindset

Work Rights

Not specified

Tailored Resume

Cover Letter