As Reservations Team Leader, you will play a key role in coordinating communication and supporting daily operations while guiding the reservations team
Job Summary
As Reservations Team Leader, you will play a key role in coordinating communication and supporting daily operations while guiding the reservations team.
Employees enjoy benefits including discounted accommodation and food & beverage discounts at Accor properties worldwide, learning programs, and opportunities for career growth.
Sofitel is committed to diversity and inclusion and encourages making a difference through corporate social responsibility activities.
Matching Summary
As Reservations Team Leader, you will play a key role in coordinating communication and supporting daily operations while guiding the reservations team.
Skills & Requirements
Must-have
Experience in hotel reservations supervisory role
Effective customer complaints management
Proficient with Opera or Micros PMS/POS
Exceptional verbal and written communication
Flexible roster including weekends and evenings
Nice-to-have
Well organised and independent worker
Team player
Upselling to enhance guest experience
Focus on loyalty and team development
Key Requirements
Experience in hotel reservations supervisory role within luxury brand