Spécialiste Du Support Technique  (crc) / Customer Technical Support Specialist (crc)

IISBMS

Mirabel, Quebec, Canada
Base: attractive salary; bonus/equity: annual bonu...
Hybrid
Aircraft systems and structure knowledge
Customer technical support experience
Troubleshooting in 24/7 environment
You will be part of the Technical Help Desk team responsible for providing and coordinating required support to enable efficient operation of the A220 fleet worldwide

Job Summary

  • You will be part of the Technical Help Desk team responsible for providing and coordinating required support to enable efficient operation of the A220 fleet worldwide.
  • The role involves responding to customer enquiries and resolving a wide range of in-service issues within a 24/7 environment while working collaboratively with multiple Airbus departments.
  • The company offers attractive salary, annual bonus, group insurance plan, pension plan, share purchase plan, hybrid working policy, and extensive e-learning and development opportunities.

Matching Summary

You will be part of the Technical Help Desk team responsible for providing and coordinating required support to enable efficient operation of the A220 fleet worldwide.

Salary

Base: Attractive salary; Bonus/Equity: Annual bonus; Benefits: Group insurance, pension plan, share purchase plan

Skills & Requirements

Must-have

  • Aircraft systems and structure knowledge
  • Customer technical support experience
  • Troubleshooting in 24/7 environment
  • Coordination with field service teams
  • Use of maintenance and flight ops manuals

Nice-to-have

  • Strong interpersonal and communication skills
  • Ability to work under stressful circumstances
  • Team collaboration and flexibility
  • Willingness to travel internationally
  • Hybrid working policy

Key Requirements

  • AME Licence E or M and/or Bachelor in aviation engineering
  • 3 to 5 years experience in aircraft maintenance or engineering
  • Ability to make accurate decisions using good judgment
  • Customer support experience
  • Fluency in French and English
  • Willingness to travel ~25% domestic and international

Work Rights

Not specified

Tailored Resume

Cover Letter