The Associate Member Services Officer is an entry-level position designed to provide foundational knowledge of branch operations while delivering exemplary member service
Job Summary
The Associate Member Services Officer is an entry-level position designed to provide foundational knowledge of branch operations while delivering exemplary member service.
Responsibilities include managing cash drawers, processing wire transfers, troubleshooting account issues, and beginning training in lending and collections.
Candidates must demonstrate SECU's Core Values and complete the Credit Unions Core Module Program within 12 months of hire.
Matching Summary
The Associate Member Services Officer is an entry-level position designed to provide foundational knowledge of branch operations while delivering exemplary member service.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
High school diploma or GED equivalent
Compliance with credit union policies
Cash drawer management and balancing
Customer service via phone and in-person
Confidentiality of member information
Nice-to-have
Bachelor's degree preferred
CCUE Certification
Positive attitude toward members
Strong problem-solving skills
Aptitude for building member trust
Key Requirements
High school diploma or GED
Completion of Core Module Program within 12 months