Member Advocate

Cook Children's Health Plan

Unknown, United States
Not specified
Bilingual english spanish required
Health insurance terminology knowledge
Medicaid and chip program expertise
Cook Children's Health Plan is seeking a Member Advocate to serve as a liaison between members and the health plan, helping them navigate the healthcare system. The role requires bilingual communication skills, a background in community outreach or member advocacy, and knowledge of health insurance terminology

Job Summary

  • The Member Advocate serves as a liaison between members and Cook Children's Health Plan to navigate healthcare complexities.
  • This role requires guiding members on benefits, rights, complaints, and appeals while maintaining cultural sensitivity and confidentiality.
  • The position involves acting as an expert in community resources and locating hard-to-reach members within the service region.

Matching Summary

Match Score: 75

Cook Children's Health Plan is seeking a Member Advocate to serve as a liaison between members and the health plan, helping them navigate the healthcare system. The role requires bilingual communication skills, a background in community outreach or member advocacy, and knowledge of health insurance terminology.

Skills & Requirements

Must-have

  • Bilingual English Spanish required
  • Health insurance terminology knowledge
  • Medicaid and CHIP program expertise
  • Community resource coordination
  • Cultural sensitivity in healthcare

Nice-to-have

  • Strong problem-solving skills
  • Ability to manage difficult callers
  • Flexible to changing program requirements
  • Independent decision-making capability
  • Microsoft Office proficiency

Key Requirements

  • High School Diploma or Equivalent
  • Valid Driver's License
  • 1-2 years Community Outreach experience
  • 1-2 years health plan experience
  • Community Health Worker certification within 1 year
  • Pass Spanish language test prior to hire

Work Rights

Not specified

Tailored Resume

Cover Letter