The IT Field Support Analyst serves as the primary "Face of IT" for regional business units, providing high-level technical administration, network maintenance, and Level 2 support
Job Summary
The IT Field Support Analyst serves as the primary "Face of IT" for regional business units, providing high-level technical administration, network maintenance, and Level 2 support.
Key responsibilities include providing expert desk-side and remote assistance, administering computing environments, and acting as a strategic liaison between IT and business units.
The role requires building strong relationships with senior business unit management to align IT services with regional goals and evaluating/designing new systems to enhance operations.
Matching Summary
The IT Field Support Analyst serves as the primary "Face of IT" for regional business units, providing high-level technical administration, network maintenance, and Level 2 support.
Skills & Requirements
Must-have
hardware and software support
network maintenance
Level 2 support
technical administration
IT policies enforcement
Nice-to-have
executive level relationship building
customer expectation management
strategic liaison
emerging technology knowledge
Key Requirements
2-3 years end-user service experience
A+ and MCSA certifications preferred
Graduate degree in Computer Science or related field