It End User Support Specialist

Altera

San Jose, California, United States
Base: $95.9k - $131.9k usd; bonus/equity: incentiv...
Hybrid
Tier 2/3 support
Active directory
Office 365
Provide advanced technical support and leadership within the IT operations team, resolving complex issues and mentoring junior staff

Job Summary

  • Provide advanced technical support and leadership within the IT operations team, resolving complex issues and mentoring junior staff.
  • Responsible for ensuring the stability, security, and performance of end-user systems and infrastructure, including hardware, software, and network troubleshooting.
  • Key responsibilities include supporting systems like Active Directory, Office 365, VPN, and handling conference room AV setups, while also participating in IT projects.

Matching Summary

Provide advanced technical support and leadership within the IT operations team, resolving complex issues and mentoring junior staff.

Salary

Base: $95.9K - $131.9K USD; Bonus/Equity: incentive opportunities; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier 2/3 support
  • Active Directory
  • Office 365
  • endpoint management tools
  • networking fundamentals
  • troubleshoot complex technical issues

Nice-to-have

  • leadership and mentoring skills
  • customer-focused mindset
  • supporting remote or hybrid work

Key Requirements

  • 3+ years of experience in IT support
  • Bachelor’s Degree in IT or related field
  • Strong knowledge of Windows/macOS
  • Experience with Active Directory, Office 365
  • Solid understanding of networking fundamentals
  • Eligible for U.S. export authorizations

Work Rights

Eligible for U.S. export authorizations

Tailored Resume

Cover Letter