The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients
Job Summary
The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients.
This role focuses on driving client satisfaction and building strong client partnership, managing utilization cost of healthcare services, exploring opportunities to upsell / cross-sell, and ensuring renewal / retention from negotiation to closing.
MediCard is committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.
Matching Summary
The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients.
Skills & Requirements
Must-have
Client engagement strategies
Analyze client data
Monitor client satisfaction
Conduct regular client meetings
Negotiate and close account renewal
Oversee client collection/payment
Nice-to-have
Strong written and verbal communication
Customer orientation
Build and maintain strong relationships
Data-driven analysis
Business acumen
Key Requirements
Bachelor's degree in Marketing, Communications, Public Health, or related field
3-5 years of experience in client engagement or CRM
Experience in healthcare or insurance industry preferred