Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Client account management
Troubleshooting and product support
Partner with enterprise and strategic clients globally to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients globally to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions, while delivering exceptional service throughout the client journey.
Workday offers trust to take risks, tools to grow, skills to develop, and support from a company invested in you for the long haul.
Matching Summary
Partner with enterprise and strategic clients globally to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
Enterprise SaaS solutions
Client account management
Troubleshooting and product support
Global cross-functional teams
HR/recruiting software domain expertise
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Feels-like-magic software
Key Requirements
8+ years customer success or account management experience
5+ years customer success or account management experience
8+ years enterprise SaaS solutions support/implementation
5+ years enterprise SaaS solutions support/implementation
Technical understanding of complex software ecosystems
Experience educating clients on products and providing training
Comfortable working with global, cross-functional teams and clients across time zones
Customer management experience in complex software/SaaS
Proven track record building strong customer relationships