Customer Experience Advisor | S1 | Retail Banking | Truro Branch

Santander

Truro, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
21 hours per week on a rota’d basis, monday to saturday
Customer service delivery
Effective customer communication
Handling day-to-day transactions
Santander is seeking a Customer Experience Advisor for their Truro Branch, where the role involves engaging with customers to address their banking needs both in person and over the phone. The position requires a commitment to outstanding customer service and offers flexible working hours alongside a range of employee benefits

Job Summary

  • Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud.
  • Benefits include a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and access to wellbeing programs.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Truro Branch, where the role involves engaging with customers to address their banking needs both in person and over the phone. The position requires a commitment to outstanding customer service and offers flexible working hours alongside a range of employee benefits.

Salary

Base: £25,000; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension, voluntary healthcare, protection benefits, share plans, staff product discounts; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Customer service delivery
  • Effective customer communication
  • Handling day-to-day transactions
  • Answering customer calls
  • Fraud and scam protection

Nice-to-have

  • Desire to go above-and-beyond
  • Flexible team working approach
  • Openness to varied activities
  • Adaptability to business needs

Key Requirements

  • Proven customer service experience
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter