Product Expert Payments

224

Milan, Italy
Competitive base salaries; performance based bonus...
**
Master's degree required
3-5 years banking experience
Card and payment dispute processes
** The job posting is for a Product Expert in Payments at ING in Milan, Italy, focusing on dispute management and customer experience within card and payment processes. The role requires a Master's degree and 3-5 years of relevant experience in banking or financial services, and the company emphasizes a flexible, innovative work environment with a strong commitment to diversity and employee well-being. **

Job Summary

  • The role acts as the customer experience gatekeeper for dispute management and disallowance across cards and payments.
  • Candidates will drive structured improvement initiatives by identifying pain points and inefficiencies in operational flows.
  • ING offers a flexible smart working model with competitive salaries, performance bonuses, and a commitment to diversity.

Matching Summary

Match Score: 75

** The job posting is for a Product Expert in Payments at ING in Milan, Italy, focusing on dispute management and customer experience within card and payment processes. The role requires a Master's degree and 3-5 years of relevant experience in banking or financial services, and the company emphasizes a flexible, innovative work environment with a strong commitment to diversity and employee well-being. **

Salary

Competitive base salaries; Performance based bonuses; Benefits include flexible smart working and training opportunities

Skills & Requirements

Must-have

  • Master's degree required
  • 3-5 years banking experience
  • Card and payment dispute processes
  • Cross-functional stakeholder management
  • Regulatory compliance awareness

Nice-to-have

  • Experience in fraud management
  • International work context
  • Data analysis and insight translation
  • Fluent English communication
  • Customer-centric mindset

Key Requirements

  • Master's degree
  • 3-5 years experience in banking or financial services
  • Solid understanding of card dispute processes
  • Strong stakeholder management skills
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter