It Support Supervisor

GPC Tools & Equipment Sydney

Fully remote
Manage priority and escalated it incidents
Build and monitor team performance metrics
Collaborate with infrastructure and escalation teams
GPC Tools & Equipment is seeking an IT Support Supervisor to manage a diverse team of IT professionals supporting over 10,000 users and 40,000 endpoints across North America. The ideal candidate will have strong leadership skills, a data-driven approach, and extensive technical knowledge, particularly in troubleshooting complex IT issues

Job Summary

  • The primary function is to provide the field with necessary resources while safeguarding the security and integrity of the IT environment.
  • The role involves managing a diverse team of 20+ onsite and remote professionals supporting over 10,000 users and 40,000 endpoints.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid vacation.

Matching Summary

Match Score: 85

GPC Tools & Equipment is seeking an IT Support Supervisor to manage a diverse team of IT professionals supporting over 10,000 users and 40,000 endpoints across North America. The ideal candidate will have strong leadership skills, a data-driven approach, and extensive technical knowledge, particularly in troubleshooting complex IT issues.

Skills & Requirements

Must-have

  • Manage priority and escalated IT incidents
  • Build and monitor team performance metrics
  • Collaborate with infrastructure and escalation teams
  • Troubleshoot complex multi-layer IT issues
  • Manage onboarding and training for staff

Nice-to-have

  • Strong people management skills
  • Data-driven approach to decision-making
  • Ability to adapt to change and new challenges
  • Customer service orientation
  • Willingness to question established methods

Key Requirements

  • Bachelor's degree required
  • 5+ years relevant experience
  • 3+ years management experience
  • CompTIA+, CCNA certifications preferred

Work Rights

Not specified

Tailored Resume

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