Customer Success Operations Manager

Thomson Reuters

Customer success operations
Revenue operations
Salesforce
Lead a team, ensuring all processes, systems, and support activities are executed efficiently

Job Summary

  • Lead a team, ensuring all processes, systems, and support activities are executed efficiently.
  • Analyze renewal data, implement improvement strategies, and coordinate across departments to optimize renewal performance.
  • We offer competitive industry benefits, including medical and dental plans, mental health corporate holidays, performance incentive programs, and resources for mental, physical, and financial well-being.

Matching Summary

Lead a team, ensuring all processes, systems, and support activities are executed efficiently.

Skills & Requirements

Must-have

  • Customer Success Operations
  • Revenue Operations
  • Salesforce
  • SAP
  • SaaS metrics

Nice-to-have

  • cross-functional initiatives
  • learning and development
  • inclusion and belonging
  • social impact

Key Requirements

  • Minimum 4 years experience
  • Direct team management experience
  • Experience with BI tools
  • Advanced Excel/Google Sheets proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter