Fan Support Supervisor

Ticketmaster Italia

Santiago, Chile
Supervising fan support team
Managing performance indicators
Resolving complex customer issues
Lead, guide, and motivate the Fan Support team to achieve performance goals, ensuring fan inquiries are resolved efficiently and with high quality

Job Summary

  • Lead, guide, and motivate the Fan Support team to achieve performance goals, ensuring fan inquiries are resolved efficiently and with high quality.
  • Supervise and analyze area KPIs, identifying opportunities for improvement in processes, tools, and strategies to optimize customer service.
  • Act as the primary point of contact with other company areas to coordinate solutions and ensure an efficient and up-to-date information flow.

Matching Summary

Lead, guide, and motivate the Fan Support team to achieve performance goals, ensuring fan inquiries are resolved efficiently and with high quality.

Skills & Requirements

Must-have

  • Supervising Fan Support team
  • Managing performance indicators
  • Resolving complex customer issues
  • Proficiency in Microsoft Office Suite
  • Experience with Zendesk or CRM platforms
  • Strong analytical and problem-solving skills

Nice-to-have

  • Proactive in identifying solutions
  • Detail-oriented service management
  • Empathetic and emotionally stable
  • Building effective interpersonal relationships
  • Adaptable to variable schedules

Key Requirements

  • Minimum 3-5 years customer support experience
  • Previous team supervision experience
  • Excellent written and verbal communication in Spanish and English

Work Rights

Not specified

Tailored Resume

Cover Letter