Customer Support Agent

Fivestars

Santiago, Chile
Hybrid (4 days onsite, 1 day remote)
Excellent communication skills
Empathy and autonomy
Adaptability to change
Fivestars is seeking a Customer Support Agent in Santiago, Chile, to assist small business owners with their inquiries via phone, chat, and email. The ideal candidate should possess strong communication skills, empathy, and a proactive attitude towards problem-solving and process improvement

Job Summary

  • The role involves acting as the voice of the company across Chile, Peru, Colombia, and Mexico by handling customer inquiries via phone, chat, and email.
  • Employees are expected to identify opportunities for improvement in products and tools while adapting quickly to new processes and functionalities.
  • The company offers comprehensive benefits including medical insurance, a budget for learning and development, and additional postnatal days for parents.

Matching Summary

Match Score: 85

Fivestars is seeking a Customer Support Agent in Santiago, Chile, to assist small business owners with their inquiries via phone, chat, and email. The ideal candidate should possess strong communication skills, empathy, and a proactive attitude towards problem-solving and process improvement.

Skills & Requirements

Must-have

  • Excellent communication skills
  • Empathy and autonomy
  • Adaptability to change
  • Problem-solving abilities
  • Experience with Hubspot or Salesforce

Nice-to-have

  • Interest in technology
  • Proactive process improvement mindset
  • Rich vocabulary
  • Passion for helping others
  • Ability to handle complex situations

Key Requirements

  • Fixed schedule Monday to Friday 9:00-18:00
  • Hybrid work model (4 days onsite, 1 remote)
  • Strong interpersonal relationships skills

Work Rights

Not specified

Tailored Resume

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