Base: $50,000 - $53,000; bonus/equity: not specifi...
Remote
Grant & aid system expertise
Client relationship management
Consultative sales support
Nelnet Business Services (NBS) is seeking a Senior Account Manager for their FACTS Grant & Aid solution, responsible for client management and implementation for Scholarship Granting Organizations. The role requires strong interpersonal skills and technical proficiency, particularly in Microsoft Excel and the FACTS system
Job Summary
The Senior Account Manager is responsible for end-to-end implementation and account management for Scholarship Granting Organizations and other groups using our Grant & Aid solution.
This role provides a high level of client support, specialized process management, and expertise in driving product utilization and business retention.
The Senior Account Manager acts as a key resource internally and externally, ensuring client satisfaction and operational excellence.
Matching Summary
Match Score: 85
Nelnet Business Services (NBS) is seeking a Senior Account Manager for their FACTS Grant & Aid solution, responsible for client management and implementation for Scholarship Granting Organizations. The role requires strong interpersonal skills and technical proficiency, particularly in Microsoft Excel and the FACTS system.
Salary
Base: $50,000 - $53,000; Bonus/Equity: Not specified; Benefits: Included
Skills & Requirements
Must-have
Grant & Aid system expertise
Client relationship management
Consultative sales support
Implementation leadership
Product utilization guidance
Process documentation and best practices
Cross-departmental collaboration
Nice-to-have
Evolving tax law knowledge
AI tools for workflow optimization
Decision-making in leadership absence
Key Requirements
Bachelor’s degree or equivalent experience
Minimum two years customer service/account management