Customer Success Manager

MITRADE GROUP PTE. LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 5 TEMASEK BOULEVARD SUNTEC TOWER FIVE 038985
Sgd 7,000 - 10,000 / monthly pm
On-site
Customer retention
Delivering kpis
Business optimization
Mitrade Group PTE. LTD. is seeking an experienced Customer Success Manager to optimize customer support performance and enhance the client experience in a regulated trading environment. The ideal candidate will have significant experience in the financial sector, particularly in CFD and forex brokerage, and possess strong leadership and analytical skills

Job Summary

  • We were founded in Melbourne, Australia and have offices worldwide
  • Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors
  • We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem

Matching Summary

Match Score: 85

Mitrade Group PTE. LTD. is seeking an experienced Customer Success Manager to optimize customer support performance and enhance the client experience in a regulated trading environment. The ideal candidate will have significant experience in the financial sector, particularly in CFD and forex brokerage, and possess strong leadership and analytical skills.

Salary

SGD 7,000 - 10,000 / Monthly

Skills & Requirements

Must-have

  • Customer Retention
  • Delivering KPIs
  • Business Optimization
  • Teamwork
  • Operational Excellence

Nice-to-have

  • Customer Service Operations
  • Quality Auditing
  • Customer Success
  • Mandarin
  • Analyse-it
  • Outbound Calling
  • Financial Markets
  • Investment Management
  • Analytical And Problem-Solving Skills
  • Game Mechanics
  • Customer Satisfaction
  • Customer Service
  • People Management
  • Customer Service Experience

Key Requirements

  • Minimum 5 years experience

Work Rights

Tailored Resume

Cover Letter