Spécialiste Bilingue Du Soutien Aux Patients - Télétravail / Bilingual Patient Support Specialist - Remote
IQVIA
Canada
Base: $50,500.00 - $84,100.00; bonus/equity: not s...
Bilingual french and english
Patient support program services
Navigating drug insurance coverage
The Patient Support Specialist (PSS) serves as a key point of contact within a call center environment, providing high-quality support to patients and healthcare providers
Job Summary
The Patient Support Specialist (PSS) serves as a key point of contact within a call center environment, providing high-quality support to patients and healthcare providers.
This role facilitates access to patient support program services, including program enrollment, responding to inquiries, and navigating drug insurance coverage.
The PSS primarily manages inbound calls during rotating shifts, including evenings, and uses telephony systems and multiple computer platforms to deliver timely and accurate assistance.
Matching Summary
The Patient Support Specialist (PSS) serves as a key point of contact within a call center environment, providing high-quality support to patients and healthcare providers.
Salary
Base: $50,500.00 - $84,100.00; Bonus/Equity: Not specified; Benefits: Health and wellness benefits offered
Skills & Requirements
Must-have
bilingual French and English
patient support program services
navigating drug insurance coverage
inbound calls rotating shifts
multiple computer platforms
customer service oriented setting
Nice-to-have
Spanish language proficiency
continuous quality improvement principles
healthy workplace environment
team development contributions
Key Requirements
Minimum 1 year relevant experience
Ability to work rotating shifts 9am-9pm AST
Proficient in computer environments and basic software