Critical Escalation Program Manager

HPE (Hewlett Packard Enterprise)

Multiple Locations
Hybrid
Customer satisfaction plan development
Cross-functional team leadership
Technical issue resolution
This individual will lead technical and business collaboration efforts necessary for ensuring customer satisfaction and business continuity for HPE Networking's most critical accounts

Job Summary

  • This individual will lead technical and business collaboration efforts necessary for ensuring customer satisfaction and business continuity for HPE Networking's most critical accounts.
  • The Critical Escalation Account/ Program Manager leads cross‑functional response and resolution for HPE Networking’s most critical customer issues.
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Matching Summary

This individual will lead technical and business collaboration efforts necessary for ensuring customer satisfaction and business continuity for HPE Networking's most critical accounts.

Skills & Requirements

Must-have

  • Customer satisfaction plan development
  • Cross-functional team leadership
  • Technical issue resolution
  • Networking protocols understanding
  • Networking products knowledge
  • Fast-paced environment adaptability

Nice-to-have

  • Voice of HPE Networking
  • Customer-for-life culture
  • Creative thinking and versatility
  • Whatever-it-takes culture
  • Customer advocacy with business goals

Key Requirements

  • 5-10+ Years customer facing service
  • Service/Technical Escalation Management experience
  • Program/Project Management experience

Work Rights

Not specified

Tailored Resume

Cover Letter