Job Summary

• Respond to customer support tickets accurately and efficiently, resolving issues and guiding users to successful outcomes.
• Diagnose and resolve software-related issues related to NextGen solutions, escalating complex issues with thorough documentation.
• Use data, feedback, and experience to identify inefficiencies in support workflows and propose improvements.

Matching Summary

Skills & Requirements

Key Requirements

• Associate's or Bachelor's degree or equivalent experience
• 2+ years of technical support or customer service experience
• Experience with financial software in education setting preferred
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills

Work Rights