Service Delivery Engineer, Mfg & Qra

Smith & Nephew

Pune, India
Hybrid
Application support for manufacturing and qms
It service request resolution
Incident resolution and system enhancements
The Service Delivery Engineer, MFG & QRA is responsible for leading the application support for Manufacturing and Quality Management Systems (QMS), ensuring effective delivery of IT service requests, incident resolutions, and system enhancements

Job Summary

  • The Service Delivery Engineer, MFG & QRA is responsible for leading the application support for Manufacturing and Quality Management Systems (QMS), ensuring effective delivery of IT service requests, incident resolutions, and system enhancements.
  • This role ensures business continuity by maintaining application stability, coordinating with stakeholders, and driving continuous improvements across the application lifecycle.
  • Smith+Nephew offers benefits such as Major medical coverage, Educational Assistance, Flexible Personal/Vacation Time Off, and Hybrid Work Model.

Matching Summary

The Service Delivery Engineer, MFG & QRA is responsible for leading the application support for Manufacturing and Quality Management Systems (QMS), ensuring effective delivery of IT service requests, incident resolutions, and system enhancements.

Skills & Requirements

Must-have

  • Application support for Manufacturing and QMS
  • IT service request resolution
  • Incident resolution and system enhancements
  • Coordination with vendors and stakeholders
  • ServiceNOW Configuration Item Management
  • Change ticket management and testing

Nice-to-have

  • Calm and composed under pressure
  • Collaborate across diverse teams
  • Continuous improvement mindset

Key Requirements

  • Minimum 10+ years of IT support experience
  • Level 2 (L2) application support for Manufacturing, QMS, or Regulatory Systems
  • Experience supporting platforms like eQMS, RIMSYS, GRS, Calibration Systems
  • Bachelor's degree in computer science, Information Technology, or equivalent
  • SAFe, Agile Alliance, TOGAF, ITIL, or ITSM Frameworks certification

Work Rights

Not specified

Tailored Resume

Cover Letter