Customer Success Manager - Senior Manager - Global Public Sector - Core (sales/services) (fedciv)

Salesforce

Multiple Locations
Base: $150,100 - $247,900 annually; bonus/equity: ...
Drive quantifiable business impact
Strategic partner for complex customers
Improve adoption and technical health
The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers

Job Summary

  • The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
  • This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.

Salary

Base: $150,100 - $247,900 annually; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Drive quantifiable business impact
  • Strategic partner for complex customers
  • Improve adoption and technical health
  • Realize maximum value from Salesforce
  • Integrate multiple products or processes
  • Lead CSM for major government agency clients

Nice-to-have

  • Growth mindset and mentorship
  • Deep business insight and Salesforce knowledge
  • Passion for bettering business and the world
  • Drive innovation and core values

Key Requirements

  • 5-6 years relevant industry expertise
  • Salesforce SaaS platform use experience
  • Strategic consulting fields experience
  • Sales Cloud and Service Cloud experience
  • Public Trust clearance required
  • U.S. citizen (U.S. born or naturalized)

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter