Content & Training Manager

Fi

New York, NY, United States
On-site
Ai-driven transformation
Knowledge and training ecosystem
Help center ownership
Fi is looking for a Content & Training Manager to own our knowledge and training ecosystem during a pivotal period of AI-driven transformation and international growth

Job Summary

  • Fi is looking for a Content & Training Manager to own our knowledge and training ecosystem during a pivotal period of AI-driven transformation and international growth.
  • This role sits at the center of that shift, owning Fi's Help Center, internal knowledge base, and agent training programs across a period of significant product launches and international expansion.
  • This is a full-time contractor role (~6–7 months) covering a planned maternity leave from mid-May/June 2026 through December 2026.

Matching Summary

Fi is looking for a Content & Training Manager to own our knowledge and training ecosystem during a pivotal period of AI-driven transformation and international growth.

Skills & Requirements

Must-have

  • AI-driven transformation
  • knowledge and training ecosystem
  • Help Center ownership
  • internal knowledge base
  • agent training programs

Nice-to-have

  • innovative, collaborative work environments
  • helping pets live longer, better lives
  • pursuit of the 'impossible'

Key Requirements

  • Full-time contractor role
  • 6-7 months duration
  • Maternity leave coverage

Work Rights

Not specified

Tailored Resume

Cover Letter