The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities through innovative technology and forward-thinking strategies
Job Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities through innovative technology and forward-thinking strategies.
This is a phone-based customer service role supporting victims of Card Fraud and Scams, requiring excellent customer service and innovation.
Success requires emotional resilience, strong communication skills, and the ability to remain calm under pressure when dealing with high volumes of customer interactions and potentially distressed customers.
Matching Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities through innovative technology and forward-thinking strategies.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Detection analysis on scam/fraud events
Strong problem-solving capability
Commitment to confidentiality and privacy
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Passion to inspire customer confidence
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Rotating roster required
In office attendance for training required
Hybrid working model
20% in office requirement
Preferred experience in Financial Services Industry