Gilead is seeking a CRM Manager to lead the strategy, governance, and continuous improvement of its Customer Relationship Management platform
Job Summary
Gilead is seeking a CRM Manager to lead the strategy, governance, and continuous improvement of its Customer Relationship Management platform.
This role is critical in enabling a data-driven, customer-centric commercial model across sales, medical, and marketing teams.
The CRM Manager will be responsible for the current Salesforce-based CRM ecosystem and will play a key role in the planned CRM platform migration scheduled for 2027.
Matching Summary
Gilead is seeking a CRM Manager to lead the strategy, governance, and continuous improvement of its Customer Relationship Management platform.
Skills & Requirements
Must-have
Salesforce CRM platform management
CRM strategy and governance
Pharmaceutical commercial operations knowledge
CRM migration program leadership
Stakeholder management and communication
Data privacy and compliance adherence
Nice-to-have
Salesforce certifications
Experience with Agile/Scrum methodologies
Change management and communication skills
Customer-centric mindset
Strategic thinking and execution capability
Key Requirements
Bachelor’s degree in business or related field
5+ years managing CRM platforms
Experience in pharmaceutical or healthcare industry