Front Office Specialist (Hotels)

RESORTS WORLD AT SENTOSA PTE. LTD.

Sentosa Island, Singapore
Not specified
Professional check-in and check-out procedures
Effective communication with housekeeping
Handling guest complaints promptly
Resorts World at Sentosa Pte. Ltd. is seeking a Guest Experience Specialist for their Front Office team, responsible for check-in/check-out services and enhancing guest satisfaction. Candidates should have customer service experience, strong interpersonal skills, and familiarity with local attractions

Job Summary

  • This role is responsible for delivering professional check-in and check-out services to ensure a seamless stay.
  • The specialist will play a key role in creating positive first impressions and contributing to overall guest satisfaction.
  • Candidates must maintain awareness of resort-wide sales initiatives to promote upselling opportunities.

Matching Summary

Match Score: 80

Resorts World at Sentosa Pte. Ltd. is seeking a Guest Experience Specialist for their Front Office team, responsible for check-in/check-out services and enhancing guest satisfaction. Candidates should have customer service experience, strong interpersonal skills, and familiarity with local attractions.

Skills & Requirements

Must-have

  • Professional check-in and check-out procedures
  • Effective communication with Housekeeping
  • Handling guest complaints promptly

Nice-to-have

  • Warm and pleasant personality
  • Good knowledge of local attractions
  • Multitasking and time management abilities

Key Requirements

  • Minimum GCE 'O' Level or equivalent
  • Minimum 1 year of customer service experience
  • Proficient in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

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