Customer Insights Analyst

Zurich Insurance Company Ltd

Kuala Lumpur, MY
On-site
Customer insights strategy
Customer feedback programs
Customer segmentation initiatives
Zurich Insurance Company Ltd is seeking a Customer Insights Analyst in Kuala Lumpur, MY, to enhance customer experience by converting data into actionable insights. The ideal candidate will have over six years of experience in customer insights, a strong analytical background, and excellent communication skills

Job Summary

  • As the Customer Insights Lead, you will be instrumental in enhancing the customer experience by converting data into actionable insights that support retention, profitability, and informed strategic decision-making.
  • You will work collaboratively with cross-functional teams to develop strategy, elevate the customer journey, and make a direct impact on overall business growth.
  • We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Matching Summary

Match Score: 85

Zurich Insurance Company Ltd is seeking a Customer Insights Analyst in Kuala Lumpur, MY, to enhance customer experience by converting data into actionable insights. The ideal candidate will have over six years of experience in customer insights, a strong analytical background, and excellent communication skills.

Skills & Requirements

Must-have

  • customer insights strategy
  • customer feedback programs
  • customer segmentation initiatives
  • customer-related KPIs
  • voice of the customer

Nice-to-have

  • think outside the box
  • challenge the status quo
  • optimistic approach
  • foster a culture of curiosity

Key Requirements

  • 6+ years of experience
  • Bachelor’s or Master’s degree
  • Proficiency with data visualization tools
  • Demonstrated ability to lead cross-functional projects

Work Rights

Not specified

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