The underlying objective of this position is to carry out services and sales duties in dealing with patients over the counter and over the phone
Job Summary
The underlying objective of this position is to carry out services and sales duties in dealing with patients over the counter and over the phone.
An important focus of this role is to provide customised assistance to patients to help them succeed with their therapy while complying with a medical prescription and with company procedures.
The CPAP Therapy Consultant should be able to take sufficient time to ensure that the patient has understood all instructions on their therapy as well as on the safe usage of the unit and on the proper fitting of their mask.
Matching Summary
The underlying objective of this position is to carry out services and sales duties in dealing with patients over the counter and over the phone.
Skills & Requirements
Must-have
Patient relationship management
CPAP therapy support
Sales development
Stock management
Equipment cleaning and disinfection
Nice-to-have
Customer service excellence
Problem-solving skills
Adaptability to new procedures
Team collaboration
Key Requirements
College Certificate or Diploma in Medical Office Administration or medical background preferred
5+ years of experience in general office practice
Requirement to become Certified Polysomnographic Technician