Not specified (assumed to be hybrid or onsite based on industry norms).
3-4 years technical support leadership experience
Team management up to 15 representatives
Customer service principles and empathy
Solera Holdings LLC is seeking a Technical Customer Support Manager to lead a team of Technical Support Representatives, focusing on delivering exceptional customer support experiences. The role emphasizes team leadership, coaching, and collaboration with cross-functional teams to enhance customer satisfaction and operational efficiency
Job Summary
The role involves leading a team of up to 15 Technical Support Representatives to deliver exceptional customer support experiences.
Candidates must demonstrate the ability to set clear objectives, provide coaching, and foster a collaborative team culture.
The position requires strong analytical skills to monitor performance metrics and implement strategies for continuous process improvement.
Matching Summary
Match Score: 85
Solera Holdings LLC is seeking a Technical Customer Support Manager to lead a team of Technical Support Representatives, focusing on delivering exceptional customer support experiences. The role emphasizes team leadership, coaching, and collaboration with cross-functional teams to enhance customer satisfaction and operational efficiency.
Skills & Requirements
Must-have
3-4 years technical support leadership experience
Team management up to 15 representatives
Customer service principles and empathy
Performance metrics monitoring and reporting
Cross-functional collaboration skills
Nice-to-have
Additional language proficiency
Knowledge of CRM systems
Continuous improvement mindset
Adaptability in fast-paced environments
Key Requirements
3-4 years proven experience in Technical Support leadership
Strong verbal and written communication skills
Familiarity with customer support tools and CRM systems