As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust
Job Summary
As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.
You’ll set the strategy, prioritise the work, and lead talented product, technology, design, and operations leaders to deliver experiences that are simple, compliant, and genuinely helpful for customers.
If you’re motivated by complex problems, real accountability, and building something customers rely on for years, not just weeks – we would love to hear from you!
Matching Summary
As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.
Skills & Requirements
Must-have
Leading large cross-functional teams
Product and delivery leadership
Operating in regulated environments
Customer experience ownership
Stakeholder management and influencing
Risk and compliance partnership
Nice-to-have
Experience in banking or financial services
Hybrid working environment
Inclusive leadership team building
Balancing customer and commercial outcomes
Key Requirements
Proven experience leading large cross-functional teams
Strong product and delivery leadership capability
Ability to operate in complex regulated environments
Experience in banking, financial services or regulated digital platforms preferred