Service Now Developer

WorkFusion

Cary, NC, United States
On-site
Servicenow incident management
Ui actions and ui policies
Server-side script includes
The Service Now Developer position at WorkFusion in Cary, NC, seeks an experienced professional with a strong background in ServiceNow administration, configuration, and development. The role involves managing various IT service management processes, ensuring customer satisfaction, and contributing to service improvement initiatives

Job Summary

  • The role requires comprehensive expertise in ServiceNow modules including Incident, Problem, Change, and Asset Management.
  • Candidates must demonstrate proficiency in developing ESS pages, configuring complex reports, and managing security via ACLs.
  • Responsibilities include ensuring positive customer experience through First Call Resolution and supporting on-call escalations.

Matching Summary

Match Score: 85

The Service Now Developer position at WorkFusion in Cary, NC, seeks an experienced professional with a strong background in ServiceNow administration, configuration, and development. The role involves managing various IT service management processes, ensuring customer satisfaction, and contributing to service improvement initiatives.

Skills & Requirements

Must-have

  • ServiceNow Incident Management
  • UI Actions and UI Policies
  • Server-side Script Includes
  • Access Control Lists (ACLs)
  • Domain Separation configuration
  • Web Services and MID Server integration
  • Composite Service Requests

Nice-to-have

  • First Call Resolution experience
  • Knowledge base management skills
  • Training and coaching capabilities
  • Proposal contribution experience
  • On-call escalation support

Key Requirements

  • Good Admin/Configuration/Development knowledge of ServiceNow
  • Experience with Web technologies and AJAX
  • Ability to debug system logs and ensure SLA adherence

Work Rights

Not specified

Tailored Resume

Cover Letter