Customer Service Representative Supervisor

Andrews Veterinary Clinic

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
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Client interaction management
Staff supervision and training
Schedule management
** Andrews Veterinary Clinic is seeking a Customer Service Representative Supervisor to lead their client service team, ensuring exceptional customer interactions and efficient clinic operations. The ideal candidate will have a minimum of three years of relevant experience, preferably in veterinary settings, and possess strong leadership and communication skills. The position offers competitive pay, career development opportunities, and a supportive work environment. **

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We are committed to your growth, development, well-being, and success, empowering team members with the resources, support, and opportunities needed to thrive in their careers.

Matching Summary

Match Score: 75

** Andrews Veterinary Clinic is seeking a Customer Service Representative Supervisor to lead their client service team, ensuring exceptional customer interactions and efficient clinic operations. The ideal candidate will have a minimum of three years of relevant experience, preferably in veterinary settings, and possess strong leadership and communication skills. The position offers competitive pay, career development opportunities, and a supportive work environment. **

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Client interaction management
  • Staff supervision and training
  • Schedule management
  • Veterinary clinic operations
  • Customer service excellence

Nice-to-have

  • Positive and supportive workplace
  • Professional growth opportunities
  • Team collaboration

Key Requirements

  • 3 years of relevant experience in veterinary settings
  • 1 year of leadership experience
  • High school diploma

Work Rights

Not specified

Tailored Resume

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