Clinical Relations Partner

Intermountain Health

Salt Lake City, Utah, US
Base: $37.31 - $58.75 hourly; bonus/equity: not sp...
Investigate patient complaints and grievances
Manage high harm events and risk exposure
Coach frontline caregivers in service recovery
This role actively investigates and manages patient complaints related to quality of care that have resulted in or could cause harm

Job Summary

  • This role actively investigates and manages patient complaints related to quality of care that have resulted in or could cause harm.
  • The position requires partnering with Clinical Relations Managers to use the patient voice for identifying opportunities for quality improvement.
  • Intermountain Health offers a generous benefits package covering programs to foster a sustainable culture of wellness for mind, body, and spirit.

Matching Summary

This role actively investigates and manages patient complaints related to quality of care that have resulted in or could cause harm.

Salary

Base: $37.31 - $58.75 hourly; Bonus/Equity: Not specified; Benefits: Comprehensive wellness package included

Skills & Requirements

Must-have

  • Investigate patient complaints and grievances
  • Manage high harm events and risk exposure
  • Coach frontline caregivers in service recovery
  • Navigate electronic health records effectively
  • Resolve conflicts between multiple stakeholders

Nice-to-have

  • Lead through influence and collaboration
  • Proactively identify potential risks to outcomes
  • Partner with enterprise legal and compliance teams

Key Requirements

  • Bachelor's degree in healthcare related field
  • Minimum of 3 years Clinical Experience
  • Preferred: Registered Nurse license
  • Experience in conflict management and process improvement

Work Rights

Not specified

Tailored Resume

Cover Letter