Responsable Qualité Et Projets D'exploitation F/h

Keolis

Dreux, France
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Quality of service monitoring
Contractual quality commitments
Continuous improvement projects
** Keolis is seeking a Quality and Operations Project Manager in Dreux, France, to oversee service quality and project coordination in public transportation. The role requires strong organizational skills, experience in the transportation sector, and a commitment to continuous improvement. **

Job Summary

  • You will ensure the monitoring of procedures and service quality in the field, respecting the pillars of the Label Pacte Voyageurs.
  • You will participate in handling complaints by conducting a thorough investigation and providing precise written responses.
  • You will prepare for school returns and pilot information meetings for drivers and new employees.

Matching Summary

Match Score: 75

** Keolis is seeking a Quality and Operations Project Manager in Dreux, France, to oversee service quality and project coordination in public transportation. The role requires strong organizational skills, experience in the transportation sector, and a commitment to continuous improvement. **

Skills & Requirements

Must-have

  • Quality of service monitoring
  • Contractual quality commitments
  • Continuous improvement projects
  • Service procedure enforcement
  • Network surveillance and operation

Nice-to-have

  • Strong field and service orientation
  • Ability to evolve in demanding environments
  • Team coordination and support

Key Requirements

  • Bac +2 to Bac +4 in transport, logistics, operations management
  • 3 to 5 years minimum experience in transport operations
  • Experience in passenger transport

Work Rights

Not specified

Tailored Resume

Cover Letter