Assistant Team Leader (superannuation Administration)

Apex Group

Wollongong, Australia
Competitive remuneration commensurate with skills ...
Team leadership and daily work allocation
Sla monitoring and data quality reporting
Superannuation industry knowledge
The role involves overseeing team members through daily work allocation while providing guidance, training, and support to build capabilities

Job Summary

  • The role involves overseeing team members through daily work allocation while providing guidance, training, and support to build capabilities.
  • Candidates will be responsible for monitoring team performance against Service Level Agreements, analyzing error trends, and producing management reports.
  • The position offers a unique opportunity to join a global business with over 13,000 employees and participate in an expanding large-scale operation.

Matching Summary

The role involves overseeing team members through daily work allocation while providing guidance, training, and support to build capabilities.

Salary

Competitive remuneration commensurate with skills and experience; Covered by enterprise agreement setting pay rates and conditions; Not specified

Skills & Requirements

Must-have

  • Team leadership and daily work allocation
  • SLA monitoring and data quality reporting
  • Superannuation industry knowledge
  • Incident and complaint remediation
  • System testing and process updates

Nice-to-have

  • Multi-skilling and colleague induction experience
  • Proactive disruption and bold idea generation
  • Collaborative troubleshooting strategies
  • Positive impact on people and society
  • Cross-jurisdictional service understanding

Key Requirements

  • Diploma of Financial Services (Superannuation) desirable
  • RG146 qualified or willingness to complete certification
  • Relevant experience in superannuation, banking, finance, or insurance
  • Leadership experience in a support role or project team
  • Proficiency in administration platforms and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter