Not specified (assumed office-based due to the onsite support requirement)
5 years it support experience
Microsoft windows os knowledge
Itil incident management processes
GMP Technologies is seeking an IT Support Engineer with a focus on infrastructure to provide technical support for various computing devices and systems. The role requires at least 5 years of relevant experience, strong troubleshooting skills, and familiarity with ITIL processes
Job Summary
The role involves providing comprehensive technical support for end-user devices including PCs, laptops, and mobile equipment within an ITIL-driven environment.
Candidates will be responsible for managing incidents, service requests, and supporting infrastructure components like servers, storage, and network switches.
The position requires supervising junior engineers and serving as an escalation point for complex technical issues while maintaining strict security protocols.
Matching Summary
Match Score: 85
GMP Technologies is seeking an IT Support Engineer with a focus on infrastructure to provide technical support for various computing devices and systems. The role requires at least 5 years of relevant experience, strong troubleshooting skills, and familiarity with ITIL processes.