Senior Technical Account Manager (emea Shift)

Workday

Pune, India
**
Customer relations and support
Technical acumen and background
Project management skills
** Workday is seeking a Senior Technical Account Manager for their Pune office, focusing on providing personalized support to large customers while fostering strong relationships. The ideal candidate should have extensive experience in technical account management, particularly within complex ERP or cloud systems, and possess strong communication and project management skills. **

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • Candidates will be expected to work EMEA shift hours: 01:30PM - 10:30PM (EMEA Daylight Time) / 02:30PM - 11:30PM IST (EMEA Standard Time) to support our EMEA customers.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Technical Account Manager for their Pune office, focusing on providing personalized support to large customers while fostering strong relationships. The ideal candidate should have extensive experience in technical account management, particularly within complex ERP or cloud systems, and possess strong communication and project management skills. **

Skills & Requirements

Must-have

  • Customer relations and support
  • Technical acumen and background
  • Project management skills
  • Workday product expertise
  • EMEA shift hours

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 7+ years in product support, customer success, account management, or consulting
  • 5+ years managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, or Kronos projects
  • BS or MS in a Technical Degree or equivalent experience
  • Experience with HR, Payroll, Time Tracking, Recruiting, or Financials

Work Rights

Not specified

Tailored Resume

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