Assistant Manager, Contact Center

AIG Group

Hong Kong, HK
Supervision of customer service representatives
Management of multi-channel inquiries
Adherence to organizational policies and slas
The role involves day-to-day supervision of a team handling customer inquiries via telephone, email, and web channels

Job Summary

  • The role involves day-to-day supervision of a team handling customer inquiries via telephone, email, and web channels.
  • Candidates must ensure service delivery meets agreed SLAs while coordinating work activities to meet operational volume requirements.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The role involves day-to-day supervision of a team handling customer inquiries via telephone, email, and web channels.

Skills & Requirements

Must-have

  • Supervision of customer service representatives
  • Management of multi-channel inquiries
  • Adherence to organizational policies and SLAs
  • Stakeholder management across business functions

Nice-to-have

  • Growth and transformation mindset
  • Strong analytical and problem-solving abilities
  • In-person collaboration culture preference

Key Requirements

  • Bachelor degree required
  • Over 3 years experience in insurance or call center
  • IIQE 1 and 2 license is a plus
  • Proficiency in English, Chinese, and Putonghua

Work Rights

Not specified

Tailored Resume

Cover Letter