Customer Service Administrator

Mark Allen Holdings Ltd

Dinton, , United Kingdom
Base: £25,000 (doe); bonus/equity: not specified; ...
On-site
Strong communication skills
Proactive and collaborative approach
Good organisation and attention to detail
As Customer Service Administrator, you will play a key role in delivering a high-quality service across our subscriptions function in a fast-paced, specialist media environment

Job Summary

  • As Customer Service Administrator, you will play a key role in delivering a high-quality service across our subscriptions function in a fast-paced, specialist media environment.
  • You will be joining a Subscriptions team of 17 people who thrive on collaboration, fresh ideas, and celebrating success, working four days a week in the Dinton office and one day remote.
  • Mark Allen Group offers a hybrid work environment supporting focus, collaboration and flexibility, with tailored development, mentoring and a culture grounded in passion, creativity, fairness and long-term thinking.

Matching Summary

As Customer Service Administrator, you will play a key role in delivering a high-quality service across our subscriptions function in a fast-paced, specialist media environment.

Salary

Base: £25,000 (DOE); Bonus/Equity: Not specified; Benefits: Company benefits

Skills & Requirements

Must-have

  • Strong communication skills
  • Proactive and collaborative approach
  • Good organisation and attention to detail
  • Handling customer enquiries via email and telephone
  • Deliver excellent customer service
  • Plan and prioritise workload effectively

Nice-to-have

  • Previous customer service experience
  • Experience handling phone and email enquiries
  • Enjoys ownership and delivering great customer experience
  • Motivated by supporting clients and colleagues
  • Works well in a busy team environment

Key Requirements

  • Right to live and work in country
  • Full-time availability Monday to Friday
  • Experience in customer service or administrative role preferred

Work Rights

Must have right to live and work in country

Tailored Resume

Cover Letter