Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Strong communication skills
Attention to detail and sense of urgency
Basic computer skills
The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and track survey scores using the FreshDesk Omni Program.
  • The position offers competitive pay, medical/dental/vision plans, and a 401(k) retirement plan.

Matching Summary

The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • Strong communication skills
  • Attention to detail and sense of urgency
  • Basic computer skills

Nice-to-have

  • Warranty Claims experience
  • Collections experience
  • Team player with positive attitude

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter