Supervisor, Contact Center

Craterlakemotors

Norton, VA, US
Base: $52,000; bonus/equity: not specified; benefi...
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Manage and coach customer service staff
Assess performance and provide feedback
Ensure excellent customer service
** Craterlakemotors is seeking a Supervisor for their Contact Center in Norton, VA, responsible for leading and coaching customer service staff to achieve operational goals. The role requires strong leadership skills, experience in mentoring, and a solid understanding of contact center dynamics. **

Job Summary

  • The Supervisor, Contact Center is responsible for managing and coaching Customer Service staff, assessing performance, providing feedback, and ensuring excellent customer service.
  • This role involves leading and motivating staff through open communication to ensure the overall success of their team and meeting/exceeding Contact Center performance expectations.
  • The company offers a comprehensive benefits package including Health and Life Insurance, Dental and Vision Plans, 401(k) with match, Paid Time Off, and Tuition Reimbursement.

Matching Summary

Match Score: 75

** Craterlakemotors is seeking a Supervisor for their Contact Center in Norton, VA, responsible for leading and coaching customer service staff to achieve operational goals. The role requires strong leadership skills, experience in mentoring, and a solid understanding of contact center dynamics. **

Salary

Base: $52,000; Bonus/Equity: Not specified; Benefits: Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off and Holiday Pay, Maternity/Paternity Leave, Tuition Reimbursement, Discount Program, Leadership Mentoring Opportunities

Skills & Requirements

Must-have

  • Manage and coach customer service staff
  • Assess performance and provide feedback
  • Ensure excellent customer service
  • Lead and motivate through open communication
  • Analyze Contact Center data
  • Oversee team staffing levels

Nice-to-have

  • Foster a positive work environment
  • Strategic planning skills
  • Presentation skills across various forums
  • High degree of accuracy and confidentiality

Key Requirements

  • 1+ years leadership or supervisory experience
  • High school diploma or G.E.D.
  • Experience in coaching and mentoring
  • Proficient computer skills including Microsoft Outlook, Word, and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter