Guest Experience Host-1

Four Seasons Hotels Ltd

Puerto Rico
Personalized vip guest service
Luxury hotel experience
Bilingual spanish and english
The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them

Job Summary

  • The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them.
  • The role involves providing personalized and individually curated experiences for each VIP guest, acting as the direct link between guests and hotel departments, and handling all guest interactions with professionalism and hospitality.
  • Four Seasons offers an energizing employee culture, competitive salary, comprehensive benefits, complimentary accommodation at other Four Seasons properties, paid holidays, and special rates on culinary, retail, and wellness experiences.

Matching Summary

The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them.

Skills & Requirements

Must-have

  • Personalized VIP guest service
  • Luxury hotel experience
  • Bilingual Spanish and English
  • Guest complaint resolution
  • Multi-tasking in high-volume environment
  • Use of hotel reservation systems
  • Proactive guest assistance

Nice-to-have

  • Good communication and interpersonal skills
  • Team spirit and cooperation
  • Self-driven and strategic
  • Ability to work under pressure
  • Knowledge of guest preferences
  • Pre-arrival guest contact

Key Requirements

  • 2-3 years luxury hotel experience
  • Proficiency in Spanish and English
  • Experience with hotel computer systems
  • Ability to work independently and under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter