Not specified (assumed to be hybrid based on industry standards for tech support roles).
Windows server log analysis
Linux/unix cli proficiency
Network traffic analysis with wireshark
Acronis is seeking a Technical Expert Support Engineer for their Global Customer Support team, focused on troubleshooting complex technical incidents related to their cyber protection solutions. The ideal candidate should possess strong technical skills, particularly in networking, security, and virtualization, while also demonstrating excellent customer service abilities
Job Summary
The role serves as the last line of support for resolving complex incidents related to Acronis Cyber Protect.
Candidates must possess deep knowledge of Windows, Linux, security threats, and enterprise virtualization environments.
The position involves collaborating with Engineering and Business departments to ensure high-quality product delivery.
Matching Summary
Match Score: 85
Acronis is seeking a Technical Expert Support Engineer for their Global Customer Support team, focused on troubleshooting complex technical incidents related to their cyber protection solutions. The ideal candidate should possess strong technical skills, particularly in networking, security, and virtualization, while also demonstrating excellent customer service abilities.