Guest Experience Agent - Villa Marquis, Member Of Melia Collection

Melia

Paris, FR
Not specified; annual bonus: 8% of gross annual sa...
On-site
Experience in hotel reception or client relations
Proficiency with opera or sihot software
Fluent english language skills
The role involves ensuring high-quality guest experiences through VIP check-ins, room accompaniments, and resolving client requests efficiently

Job Summary

  • The role involves ensuring high-quality guest experiences through VIP check-ins, room accompaniments, and resolving client requests efficiently.
  • Candidates must possess knowledge of the Opera or Sihot property management systems and demonstrate excellent English communication skills.
  • The position offers a permanent contract with benefits including uniform maintenance, annual bonuses, and reimbursement for transport subscriptions.

Matching Summary

The role involves ensuring high-quality guest experiences through VIP check-ins, room accompaniments, and resolving client requests efficiently.

Salary

Not specified; Annual bonus: 8% of gross annual salary; Benefits: Food allowance, uniform provided, 60% transport reimbursement

Skills & Requirements

Must-have

  • Experience in hotel reception or client relations
  • Proficiency with Opera or Sihot software
  • Fluent English language skills
  • Knowledge of Paris tourist attractions

Nice-to-have

  • Spanish language proficiency
  • Strong interpersonal relationship skills
  • Willingness to work flexible shifts
  • Familiarity with Melia loyalty programs

Key Requirements

  • Prior experience in similar hotel reception roles
  • Mastery of Microsoft Office tools (Word, Excel, PowerPoint)
  • Valid work authorization for France required

Work Rights

Not specified

Tailored Resume

Cover Letter