Customer Success Manager - Industrial Performance

Schneider Electric

Houston, United States
Hybrid
Direct customer engagement
Optimize client profitability
Mitigate risks and create safe facilities
The Customer Success Manager will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels

Job Summary

  • The Customer Success Manager will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels.
  • The goal is to increase client Return on Assets, Return on Equity, and Total Overall Personnel Effectiveness.
  • Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

Matching Summary

The Customer Success Manager will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at all levels.

Skills & Requirements

Must-have

  • Direct customer engagement
  • Optimize client profitability
  • Mitigate risks and create safe facilities
  • Enhance production quality and throughput
  • Minimize client maintenance costs
  • Increase Total Overall Personnel Effectiveness

Nice-to-have

  • Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork
  • Sustainability ambition into actions
  • High profile customers
  • Equitable opportunities to everyone

Key Requirements

  • Bachelor's degree preferred or 15 years of proven progressive track record
  • Proven experience in customer success management
  • Strong understanding of Schneider Electric and AVEVA solutions
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage multiple client engagements
  • Problem-solving skills
  • Experience in Design, Engineering, Configuration, Commissioning, Startup, Plant Operations, and Maintenance
  • Experience on multiple control platforms

Work Rights

Not specified

Tailored Resume

Cover Letter