Enterprise Customer Success Manager, DX

Atlassian

London, United Kingdom
Base pyy higher than typical market range; eligibl...
Remote
Enterprise customer success management experience
Technical account management skills
Full customer lifecycle ownership
This role involves partnering with enterprise customers to drive engineering transformation using the DX platform

Job Summary

  • This role involves partnering with enterprise customers to drive engineering transformation using the DX platform.
  • The position requires owning the full customer lifecycle from implementation through renewal while meeting net renewal targets.
  • Atlassian offers competitive compensation including commissions, equity, and extensive health and wellbeing benefits.

Matching Summary

This role involves partnering with enterprise customers to drive engineering transformation using the DX platform.

Salary

Base pay higher than typical market range; Eligible for commissions and equity; Benefits include health resources and paid volunteer days

Skills & Requirements

Must-have

  • Enterprise customer success management experience
  • Technical account management skills
  • Full customer lifecycle ownership
  • Renewal and expansion target achievement
  • Executive stakeholder relationship building

Nice-to-have

  • Startup experience in high-growth environments
  • Experience with technical audiences like CTOs
  • Background in management consulting
  • Proven ability to drive engineering transformation
  • Strong influence without direct reports

Key Requirements

  • Enterprise space experience in CSM or technical account management
  • Ability to quickly learn and communicate about technical topics
  • Excellent presentation and communication skills across all management levels

Work Rights

Must be eligible to work in the UK

Tailored Resume

Cover Letter