Customer Representative Associate Ii - Hs

Maine State Police

Houlton, Maine, USA
$17.30 - $24.91 ph; benefits: health insurance, de...
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Quality customer service principles
Assisting public with applications
Office and administrative support
** The Maine State Police is seeking a Customer Representative Associate II for the Department of Health and Human Services in Houlton, Maine. The role involves providing customer service support to clients regarding eligibility applications and services, while ensuring adherence to state policies. **

Job Summary

  • Serve in a supportive capacity to Eligibility Specialists and provide quality customer service to Maine’s citizens regarding the eligibility application process.
  • Duties include assisting clients with eligibility questions, reporting, and compliance requirements, coordinating approved client services, and updating case records.
  • The State of Maine offers a valuable total compensation package including paid holidays, sick leave, vacation leave, health and dental insurance, and a retirement plan.

Matching Summary

Match Score: 75

** The Maine State Police is seeking a Customer Representative Associate II for the Department of Health and Human Services in Houlton, Maine. The role involves providing customer service support to clients regarding eligibility applications and services, while ensuring adherence to state policies. **

Salary

$17.30 - $24.91 per hour; Benefits: Health Insurance, Dental Insurance, Retirement Plan, Paid Time Off; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Quality customer service principles
  • Assisting public with applications
  • Office and administrative support
  • Independent decision-making
  • Outlook or comparable email
  • Excel or comparable spreadsheet
  • MS Word or comparable word processing
  • Receptionist or customer assistance by phone
  • Data entry and narratives

Nice-to-have

  • Complying with state policies
  • Human resource security protocols
  • Information security and confidentiality
  • Informing supervisor of trends
  • Providing information about resources
  • Work-life fit and wellness

Key Requirements

  • Competency in applying knowledge of customer service principles
  • Ability to use independent decision-making
  • Experience in office and administrative support

Work Rights

Not specified

Tailored Resume

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